Our pieces are designed in New Zealand & carefully made overseas using only quality materials & excellent craftsmanship. We really want you to be happy with your purchases. If you have any concerns about anything, just email us on hello@sophiestore.co.nz. We appreciate feedback & like our customers to be happy with their purchase.
Accessories Care
Sterling Silver Jewellery
Our sterling silver jewellery is lead & nickel free, designed to be hypoallergenic & suitable for sensitive ears.
We recommend storing jewellery in an airtight container or sealable bag to preserve its colour & prevent tarnishing. While wearing, please avoid direct contact with perfumes & lotions to keep your jewellery shiny & bright.
Tarnishing occurs naturally with silver pieces when exposed to air - this is called oxidation. This is not unusual & can easily be removed with a lint-free 100% cotton cloth or silver polishing cloth to keep them shining & tarnish-free.
To clean your sterling silver jewellery pieces, please use a soft brush & mild soap, avoid any harsh chemicals or abrasives.
Gold Jewellery
Our gold jewellery is 14 karat gold plated over sterling silver or brass.
Gold plating requires extra special care in order to preserve the plating for as long as possible. Please remove your jewellery when cleaning, showering, swimming, exercising or using perfumes, lotions, hand sanitiser & soaps regularly.
We recommend storing jewellery in an airtight container or sealable bag to preserve its colour & prevent tarnishing.
A lint-free 100% cotton cloth can be used lightly on our gold pieces to keep them shining & tarnish-free. To clean, please use a soft brush & mild soap, avoid any harsh chemicals or abrasives.
Our Bestie Bracelets are currently the only pieces of jewellery we have that's gold filled. This is a thicker layer of 14K gold over a brass base. The gold Bestie Bracelets won't tarnish but care should still be taken to protect the longevity of your piece. Use a soft cotton cloth to clean & avoid perfumes, lotions, sanitiser & other harsh chemicals.
Scarves
Scarves can are delicate & can snag easily. Keep them away from sharp objects & be careful when putting them on & off so that they don’t catch on any jewellery.
We recommend hand washing our scarves in cold water with a mild detergent & drying them in the shade.
It is not unusual for knitted scarves to pill with regular use. When this happens, you can cut off large pills very carefully with scissors, avoiding cutting the actual fabric of the scarf. Please avoid using pilling combs or pulling them off with your fingers as this can cause snagging and tears.
Summer Hats
When not in use, store your hats flat and out of the sun.
If your hat starts to look a little misshapen, use steam to lightly dampen it before moulding it gently back into place & leave flat to dry.
Caps & Bucket Hats
Our wool & linen caps & bucket hats are fairly durable. If your cap or bucket gets marked, wipe it clean with a damp cloth.
Shirts
Cool handwash or gentle machine wash with similar colours. Line dry in the shade. A gentle iron or steam may be used to remove creases & crinkles.
vegan Leather
We use high quality vegan leather for our accessories. To emulate the texture of natural leather, sometimes the grain & colours may be slightly unique. Here are a few tips to keep your vegan leather item in its best condition:
-
- avoid leaving it in direct sun
- keep it away from sharp items & abrasives
- to maintain the shape, try not to overfill your item
- wipe dry with a dry or damp cotton cloth, avoid harsh chemicals
- if your item gets wet, wipe immediately & leave to air dry completely